# Refund & Cancellation Policy - ProjectionPlan

Canonical URL: https://projectionplan.in/refund

> Official Refund and Returns Policy for ProjectionPlan software licenses and in-app purchases.

## 1. 7-Day Unrestricted Free Trial (Try Before You Buy)
Every download of ProjectionPlan on Android and PC includes an unrestricted 7-day Pro trial with zero credit card required. Users have full access to all mathematical simulation engines. At the end of the trial, no automatic charges are billed, and users seamlessly retain the Free Forever baseline.

## 2. 14-Day Direct Satisfaction Guarantee
For direct software purchases (desktop licenses and pre-launch lifetime orders):
- **14-Day Money-Back Guarantee**: You may request a 100% refund within 14 calendar days of purchase, no questions asked.
- **Process**: Email support@projectionplan.in with your transaction ID or purchase email.
- **SLA**: Refunds are initiated within 2 business days and reflect in your account within 5-10 business days.

## 3. Google Play Store In-App Purchases
For licenses purchased via Google Play, Google acts as the merchant of record:
- Standard 48-hour automated refund requests are available directly through Google Play Order History.
- If between 48 hours and 14 days, email support@projectionplan.in with your Google Play Order Number (GPA.XXXX-XXXX-XXXX-XXXXX) for manual developer review and refund processing.

## 4. EU & UK Statutory Consumer Rights
Under EU Directive 2011/83/EU on Consumer Rights and UK Consumer Contracts Regulations 2013, our 14-day direct satisfaction guarantee honors and complements your statutory rights for distance digital content purchases.

## 5. Customer Support Contact
- **Email**: support@projectionplan.in
- **Telephone**: +91-80-6193-0000
- **Hours**: Monday – Friday, 09:00 – 18:00 IST (UTC+5:30)
- **Address**: Outer Ring Road, Bellandur, Bengaluru, Karnataka 560103, India